Returns and 14-day right of withdrawal
Seller: PESCUIT SPORTIV S.R.L. (Fisher's Home), IDNO 1011600025790, 9/4 Liviu Deleanu St., Chisinau, Moldova. Tel.: +373 68 231 231, +373 79 580 123. E-mail: info@sportex-fishing.md.
1. Right to withdraw from a distance contract
1.1. If you are a consumer (an individual buying for personal purposes) and ordered on sportex-fishing.md, you may withdraw from the contract within 14 days without giving any reason (Articles 1053 and 1059–1060 of the Civil Code of the Republic of Moldova).
1.2. The 14 days start on the day you, or a person you name (other than the carrier), take physical possession of the goods. If one order arrives in several parcels, they start on the day you receive the last parcel. You may also withdraw before you receive the goods.
1.3. You meet the deadline if you send us your withdrawal notice before the 14 days run out.
1.4. Online withdrawal applies to the whole order only. Partial withdrawal is not available.
2. How to withdraw
2.1. Tell us about your decision with any clear statement, for example:
- by e-mail to info@sportex-fishing.md;
- by letter, or in person, at 9/4 Liviu Deleanu St., Chisinau, Moldova;
- by phone at +373 68 231 231 or +373 79 580 123, followed by confirmation by e-mail or in writing.
2.2. You may use the withdrawal form below, but you do not have to. Please include your order number so that we can find it quickly.
2.3. Simply sending the parcel back, refusing delivery or not collecting it from Nova Post without a withdrawal statement is not a valid withdrawal (Civil Code Art. 1053(2)).
2.4. We will confirm by e-mail, without delay, that we have received your withdrawal notice.
3. Returning the goods
3.1. Send the goods back or bring them to our store without undue delay and no later than 14 days after you told us that you are withdrawing. You meet the deadline if you send the goods before the 14 days run out.
3.2. You can return the goods:
- in person at our store: 9/4 Liviu Deleanu St., Chisinau, Moldova, Mon–Fri 9:00–18:00, Sat 9:00–17:00, Sun closed;
- by Nova Post, to the address above or to the Nova Post branch we give you. Please contact us before sending so that we can give you the recipient details.
3.3. You pay the direct cost of returning the goods (return shipping). Exception: if the item is defective, does not match your order or we sent the wrong item, we pay for return shipping (see section 7).
3.4. Please pack the goods so that they are not damaged in transit. Long rods may need special packaging — contact us before sending.
4. Refund
4.1. We will refund all payments we received from you for the order without undue delay and no later than 14 days from the day we learn of your decision to withdraw (Civil Code Art. 1057).
4.2. Delivery costs. You pay for Nova Post delivery directly to the carrier on receipt, at Nova Post rates; we do not receive this money. If we ourselves charged you for delivery on an order, we will also refund the standard delivery cost. We do not refund extra costs if you expressly chose a delivery method other than the standard delivery we offer (Civil Code Art. 1063(1)).
4.3. Refund method — the same one you used to pay:
- online card payment via maib → refund to the same card;
- cash on delivery (cash paid on receipt of the Nova Post parcel) → cash refund at our store or, with your express consent, bank transfer to the account you give us.
Refunds are made in Moldovan lei (MDL), and we charge no fees. We do not refund fees your bank charged for the original payment, or exchange-rate losses if your account is in another currency (Civil Code Art. 1057(2)).
4.4. We may hold back the refund until we receive the goods or you show proof that you have sent them, whichever comes first (Civil Code Art. 1063(2)).
5. Condition of returned goods
5.1. You may examine the goods as you would in a shop: unpack them, look at them, check the mechanism, assembly and size.
5.2. You are liable only for a reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning (Civil Code Art. 1064(4)–(5)). In that case we may reduce the refund in proportion to the loss of value. Examples of handling beyond what is necessary: using the item for fishing; traces of water, sand or groundbait; scratches; line unwound from the spool or cut.
5.3. Opening the packaging alone is not grounds for compensation if similar goods are usually displayed unpacked in the store (Civil Code Art. 1064(4)). Simply opening the packaging is not treated as giving up the right of withdrawal. For an exchange in the store we accept goods only if they show no signs of use.
5.4. Please return the goods complete, with accessories and, if possible, in the original packaging. Missing original packaging does not cancel your right of withdrawal; but if it has reduced the value of the item, point 5.2 applies.
6. When the right of withdrawal does not apply
The right of withdrawal is excluded only in the cases listed in Article 1065 of the Civil Code. For our goods, the following may be relevant:
- goods made to your specifications or clearly personalised — for example, line cut from a spool to the length you asked for, or a rig assembled to order (Art. 1065(1)(c));
- goods that can deteriorate or expire quickly — for example, live or perishable bait (Art. 1065(1)(d));
- sealed goods that cannot be returned for health or hygiene reasons once unsealed after delivery (Art. 1065(1)(e));
- goods that, after delivery, have by their nature become inseparably mixed with other items (Art. 1065(1)(f)).
In our shop the right of withdrawal does not apply to: live bait and perishable goods; groundbait and attractants with the packaging opened; fishing line and braid cut to length at the buyer's request (Civil Code Art. 1065).
7. Defective or non-conforming goods. Warranty
7.1. These rights apply regardless of the right of withdrawal and of where you bought the item (online or in store), under Law No. 105/2003 on consumer protection.
7.2. If the item is defective, does not match its description or your order, or you received a different item, you are entitled first of all to free repair or replacement. If repair or replacement is impossible, is not done within a reasonable time, or the problem persists, you may ask for a price reduction or a refund by terminating the contract, under Law No. 105/2003.
7.3. SPORTEX rods carry the official 10-year manufacturer warranty on SPORTEX terms: https://www.sportex.de/en/guarantee/. Other goods carry the manufacturer's warranty or, if the product does not say otherwise, the statutory warranty.
7.4. What to do: write to info@sportex-fishing.md or call us with your order number, a description of the problem and, if possible, photos. Keep your fiscal receipt or other proof of purchase.
7.5. We pay the shipping for sending a defective or non-conforming item to us and for sending the repaired or replacement item back to you. Please contact us before sending so that we can agree on how.
7.6. The warranty does not cover defects caused by improper use, mechanical damage after receipt (for example, an impact on or a break in a rod blank), normal wear of consumable parts, or tampering by unauthorised persons. This does not limit your statutory rights.
8. Complaints and the competent authority
8.1. You can make a complaint at info@sportex-fishing.md, by phone or in writing at the store. We reply within 14 calendar days at the latest.
8.2. If you are not satisfied with our reply, you can contact the State Inspectorate for Non-Food Products Supervision and Consumer Protection (ISSPNPC): 78 Vasile Alecsandri St., Chișinău, MD-2012; consumer phone 022 51 51 51; green line (landline only) 0 800 28 028; consumator.gov.md — or the competent court.
9. Withdrawal form
(Complete and send this form only if you wish to withdraw from the contract. You can copy it, print it or paste it into an e-mail. Based on the model in Annex No. 6 to Law No. 1125/2002 implementing the Civil Code.)
Download the form Print the form
To: PESCUIT SPORTIV S.R.L. (Fisher's Home), IDNO 1011600025790, 9/4 Liviu Deleanu St., Chisinau, Moldova, e-mail: info@sportex-fishing.md I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods: ______________________________________________________________ Order number: ______________________ Ordered on (*) / received on (*): ______________________ Name of consumer(s): ______________________ Address of consumer(s): ______________________ Phone / e-mail (optional): ______________________ Payment method: online card (maib) / cash on delivery (*) For cash on delivery – refund: cash at the store / bank transfer to IBAN ______________________ (*) Signature of consumer(s) (only if this form is sent on paper): ______________________ Date: ______________________ (*) Delete as appropriate.